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Publications
Strategic Plan 2010 - 2012 (pdf, 2,890 kb)
This Plan represents the fourth such review and re-setting of strategic objectives by the Office of the Ombudsman (incorporating the Offices of the Information Commissioner (OIC) and the Commissioner for Environmental Information). The period covered by the Plan, 2010-2012, has the potential to be the most challenging yet faced by the Office; it is envisaged that the workload will increase significantly while considerable constraints on our resources, both staff and non-pay, are anticipated. Nonetheless, this Plan sets out a broad range of new and demanding policy and process initiatives designed to improve the effectiveness and efficiency of achieving the Office’s vision of “a public service that is open, fair, accountable and effective”.
