Statement of Strategy 2016-2018
I am pleased to present my first statement of strategy as Ombudsman and Information Commissioner. This Plan is the sixth review of strategic objectives by the Office of the Ombudsman and the Office of the Information Commissioner (OIC) (incorporating the Office of the Commissioner for Environmental Information (OCEI).The plan sets out our key objectives for the next three years, which will be supported by detailed annual business plans. It builds upon the significant achievements from the last three years and will help us to deliver continuous improvements in the services we provide to our customers.
This strategic plan aims to build upon the many successes we have achieved over the course of the current strategic period. It focuses in particular on extending/improving the impact of our Offices on the wider public service, on continuously improving the level of services we provide, and in ensuring that our systems and processes allow us to deliver on those objectives. For the first time, the plan also clearly identifies the core values that help to shape the way in which we deliver our services and that underpin everything we do. It details a number of innovative process initiatives aimed at delivering upon the Office's vision of "a public service that is fair, open, accountable and effective". Based on the level of success achieved on foot of our last planning cycle, I have every confidence in our ability to again successfully realise the challenging key objectives we have set ourselves.
Ombudsman & Information Commissioner